Ordering Information
Current WHOLESALE customers:
We have some great new features! You can view your orders and pay invoices conveniently from the customer portal.
Customer Account Access
To protect your information, customer accounts are not created automatically.
- Wholesale pricing will be visible only after account approval.
- If you would like access to our online customer portal, please give us a call at: 901-458-6826.
- Provide a valid tax ID
- Our team will collect your account details over the phone and set up secure access for you. Once your account is activated, you’ll be able to log in, view your orders, and manage your account online.
General Information
- Our minimum order requirement is $200.
- Orders must be placed through the website.
- Shipping is by UPS ground unless otherwise requested.
- Terms for new accounts are MasterCard or Visa. Net 30 terms are available after first order with a credit check.
- Please allow 1-2 weeks for approval.
- Familiarize yourself with the return and refund policy for wholesale purchases.
Payments
- Credit Cards (CC): We do not take your credit card information online at this time, but instead use an offline payment processor.
- If you are a new customer, we will contact you to obtain your cc info.
- If you are an existing customer, we can re-use the cc we have on file for you, or you can indicate that you want to use another card.
- Your credit card will not be charged until we have received your order and the shipping cost has been determined.
- Terms (Net 30): Only customers that have been pre-approved to pay via the Terms option will have their orders processed. Contact us to find out more.
- Cash On Delivery (COD): Only customers that have been pre-approved to pay via the COD option will have their orders processed. Contact us to find out more.
Refund and Return Policies
- Any claims for defective or damaged products must be reported within 7 days of receipt.
- Any discrepancies in order quantity or product issues must be reported within 7 days of receipt.
- Supporting evidence, such as photographs, may be required for claims.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- Sale or clearance items are final sale and cannot be returned or refunded.
- Returns for reasons other than defects or errors are subject to approval and may incur a restocking fee.
Product Navigation
- Browse souvenirs by category such as Elvis, John Wayne, Memphis, Nashville.
- Use the search bar to locate specific categories or products (e.g. Magnets, Keychains, Throws)
- Use the search bar to locate specific items by item # or description.
- Exclusive for wholesale customers and Reps--select Download Catalogs in the main menu to access Printable PDF's for each category.
Special Notes
- Some products require a minimum quantity to order, hence, if the first value shown is '3', then you cannot order less than '3'.
- Grouped products used to be priced per item and required you to order the correct multiple in quantity. These products now are sold by the group or "set", i.e., a box of 50 lighters is now ordered per box (quantity 1) instead of per item. Though the price per lighter might be 0.25, the product price will now show $12.50.